Shipping and Returns

Shipping

Black Rifle Depot strives to ship your order as quickly as possible. In stock items will ship within 72 hours of receipt of your order, excluding weekends and holidays.

Orders are processed in the order they are received. You will receive an email notification with tracking information once your order has shipped.

Please note that custom-built products and special orders may require additional processing time and may not ship within 72 hours.

We ship to addresses within the United States and offer free standard shipping on all orders over $150. Express shipping options are also available at an additional cost.

If you need your order by a specific date, please contact us before placing your order to confirm availability and shipping options.

ALL ORDERS INCLUDING COMPLETE UPPERS AND/OR HIGH VALUE ORDERS WILL REQUIRE SIGNATURE

Refunds, Returns And Exchanges

At Black Rifle Depot, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return new, unused items within 30 days of delivery for a refund or exchange.

All returns must be in their original packaging and accompanied by the original invoice. Custom-built products and special orders cannot be returned or exchanged unless defective or damaged. Return shipping is the responsibility of the customer and original shipping charges are non-refundable. A 10% restocking fee will apply to all returns, excluding defective or damaged items.

If you receive a defective or damaged item, please contact us within 7 days of receipt to initiate a return for a replacement or refund. We will cover the cost of return shipping.

Non-returnable items:

  • Gift cards
  • Any item purchased as a blemished or "Blem" product
  • Any used item or product, or any item or product that appears to have been used
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

*Our products are mil-spec. Therefore any product purchased from Black Rifle Depot is only to be used only with non-modified mil-spec lowers. We do not imply, infer, indicate, or suggest in any fashion that any product we offer, carry, or sell will work with any lower other than a mil-spec lower (ie. 80% lowers), no matter how well they may be finished. Any use with a lower other than an original mil-spec lower voids any and all expressed or implied warranty offered by Black Rifle Depot.


Refunds (if applicable)

Black Rifle Depot offers a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange.

Returns must be in their original, unused condition with all packaging and tags intact. Refunds will be issued to the original payment method. Shipping and handling fees are non-refundable. Customers are responsible for return shipping costs.

If you receive a defective or damaged item, please contact us within 7 days of receipt to initiate a return for a replacement or refund. We will cover the cost of return shipping.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at blackrifledepot@gmail.com
Sale / blem items (if applicable)

Only regular priced items are fully refundable, sale items may be partially refundable as long as they are not defined as a non-returnable item above.

Exchanges (if applicable)

If you want to exchange your product or receive store credit, we may waive the restocking fee but you are still responsible for return shipping costs. To initiate an exchange contact us and send your item to: 4605 Buena Vista Rd Ste 600-101 Bakersfield California US 93311.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will be notified of the return.

Shipping

To return your product, you should mail your product to: 4605 Buena Vista Rd Ste 600-101 Bakersfield California US 93311.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your shipped item.