Shipping & Returns
Black Rifle Depot Shipping Policy
At Black Rifle Depot, our commitment is to dispatch your order within one business day.
Should our shipping schedule be delayed by more than 1-2 days, we will notify you via a banner on our website. Please be aware that during peak shopping periods, carrier delays may also occur, which are beyond our control.
Standard / Flat Rate Shipping
This shipping option is available for a flat fee of $8.95, or it's free on orders exceeding $175 within the contiguous United States. The choice of carrier is at our discretion. If you have a specific carrier preference or special delivery instructions, please include these in your order notes, and we will attempt to accommodate your request.
Signature Tracking
For orders over $200, we may require signature tracking to ensure security. If you prefer not to use this service, you can opt out in your order notes. However, please note that opting out means Black Rifle Depot cannot replace any lost or stolen items.
Additional Shipping Fees
Shipments to regions outside the contiguous United States, such as Alaska, Hawaii, Puerto Rico, and Guam, will incur additional charges. Ammunition can only be shipped within the lower 48 states and is not eligible for international shipping, nor shipping to Alaska or Hawaii.
If Your Package Is Marked as Delivered But Is Missing
Contact us within 7 days of the delivery date so we can initiate a claim with the carrier.
- USPS Priority Mail: Claim must be filed after 15 days and before 60 days from the delivery date.
- UPS/FedEx: Claims can be filed immediately.
Please note that we can only proceed with replacements, refunds, or providing store credit after the claim has been resolved. If multiple orders are reported missing despite being marked "delivered," we may ask for an alternative delivery address for any future or replacement orders.
Damaged/Missing Order Contents
Keep all packaging materials—bubble mailer, box, packing materials, and packing slip. Including photos in your initial claim email will expedite the claims process. Please retain all items from your order, even if they are damaged or missing some contents, as disposing of them may void potential refunds, replacements, or credits. Photos of the packing slip will aid in our internal investigation.
If your order arrives in a damaged box, the carrier may require an inspection, which could involve a carrier driver inspecting the package at your location or taking the box to a carrier facility. The specific details of the inspection will be clarified once the claim is submitted.
Tracking Delays
Shipping delays can occur due to various factors, including holidays. If your package has not moved for 14 business days, contact us to discuss a replacement or refund. "No Movement" is determined based on the last update provided by the carrier's tracking status.
Refunds, Returns And Exchanges
If you are not completely satisfied with your purchase from Black Rifle Depot, you can return the product within 30 days of the delivery date for a full refund, excluding shipping costs.
Regulated Items
Regulated items can be returned as long as they are still in the possession of the receiving FFL dealer. Such items are subject to a restocking fee of 15% or $35 (whichever is greater), with the return shipping fee deducted from any refund due. It is crucial to inspect these items thoroughly for any defects or blemishes before accepting them from the FFL dealer, as failure to do so will render the item non-returnable.
If defects or blemishes are discovered, please contact us directly at info@blackrifledepot.com with photos of the issue. We will review your claim and respond within 24-48 hours with the best possible solution, which may include a replacement (if available), a refund, or store credit. Depending on the severity of the blemish, a discount may be offered.
If no visible defects are noted at the time of pickup but are later discovered during assembly, we will facilitate an exchange with the manufacturer.
NFA Item Cancellation & Refund Policy
Cancellations and refunds for NFA items are possible under the following conditions:
- Before ATF Form 3 submission: Full refund.
- After ATF Form 3 submission but before approval: 10% processing fee.
- After ATF Form 3 approval but before shipping: 20% processing fee.
- After shipping or ATF Form 4 submission: No refund possible unless the item is disapproved/returned without action, in which case a 35% processing fee and return shipping costs apply.
These fees are applied due to the significant time and effort involved in the transfer process. Note that refunds at certain stages may not be possible unless the NFA item is returned in new condition with original packaging.
Service Add-Ons
Services such as custom Cerakote and gunsmithing are non-refundable.
Guam Returns
Due to customs regulations, returns from Guam must be handled by the customer, including shipping costs. Please provide detailed information when submitting a return request.
To initiate a return, use the “Return” request form on our website. Returns and exchanges are processed within 3-4 business days after we receive the item at our facility.
Non-returnable Items:
- Gift cards
- Items marked as open box, used, blemished, or "Blem" products
- Items returned more than 30 days after delivery
- Any ammunition
Refunds
If your return is approved, your refund will be processed, less shipping costs, and automatically applied to your original payment method within a certain number of days. Bitcoin payments can only be refunded as store credit.
Late or Missing Refunds
If you have not received your refund, first recheck your bank account, then contact your credit card company as it may take some time for your refund to be officially posted. If the refund is still missing, please contact us at support@blackrifledepot.com.
Exchanges
If your purchase qualifies for a refund, it also qualifies for an exchange. To initiate an exchange, email us at support@blackrifledepot.com and send your item to our facility:
400 Park Ave
Youngsville, NC 27596
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once the returned item is received, a gift certificate will be issued to you. If the item was not marked as a gift, the refund will be issued to the gift giver.