Refunds, Returns And Exchanges
If you are not completely satisfied with your purchase from Black Rifle Depot, you may return the product within 30 days of the delivery date for a refund, excluding shipping costs. Please note that a 10% restocking fee will apply to returns where there is no defect or damage to the product.
Missing Items
Customers must report any missing items within 7 days of the order’s delivery date. Claims filed after this 7-day window will not be eligible for replacement or refund. This policy ensures timely resolutions and helps us maintain accurate shipping records.
Regulated Items
Regulated items can be returned as long as they are still in the possession of the receiving FFL dealer. Such items are subject to a restocking fee of 15% or $35 (whichever is greater), with the return shipping fee deducted from any refund due. It is crucial to inspect these items thoroughly for any defects or blemishes before accepting them from the FFL dealer, as failure to do so will render the item non-returnable.
Product Defects & Manufacturer Warranties
All products should be inspected promptly upon delivery, even if you do not plan to install or use them right away.
If you believe an item is defective or has a manufacturing issue, contact Black Rifle Depot within 30 days of delivery. After 30 days, the item is no longer eligible for return, refund, or replacement through Black Rifle Depot and must be handled through the manufacturer’s warranty or support process, when available.
Manufacturer warranties are subject to the manufacturer’s own terms and approval. Delaying inspection, installation, or use does not extend Black Rifle Depot’s 30-day return period.
Returns
To initiate a return, please log in to your account, navigate to your orders, and select the item(s) you would like to return.
Returns and exchanges are processed within 4-7 business days after we receive the item at our facility.
Non-returnable Items:
- Gift cards
- Items marked as open box, used, blemished, or “Blem” products
- Items returned more than 30 days after delivery
- Any ammunition
Refund Policy
Refunds
If your return is approved, your refund will be processed, less restocking fee and shipping costs, and automatically applied to your original payment method or store credit within a certain number of days.
Late or Missing Refunds
If you have not received your refund, first recheck your bank account, then contact your credit card company as it may take some time for your refund to be officially posted. If the refund is still missing, please contact us at [email protected].
Returns/Exchanges
If your purchase qualifies for a refund, it also qualifies for an exchange. To initiate an exchange, email us at [email protected] and send your item to our facility: 400 Park Ave, Youngsville, NC 27596